Privacy Policy

1. Who is responsible for your information

Junetra Study, an online education support provider registered at 1030 S Broadway, Lexington, KY 40504, USA, is the party responsible for the personal information described in this policy. This policy covers our website, our enquiry form and every education support service we deliver, including online study support, digital learning materials, virtual tutoring support, academic planning assistance, remote skill-development sessions and educational content creation.

2. Information you give us

When you send an enquiry through the contact form on this website, we receive the information you type into it: your name, your email address, the service you selected and the description of what you need help with. If you go on to become a client, we also receive whatever you send us during the engagement, which typically includes:

• the subject, level, institution type and deadline you are working towards;
• syllabus documents, briefs, reading lists, notes and drafts you upload or email to us;
• your availability and the times you book for sessions;
• a phone number, if you choose to give us one;
• billing details necessary to issue an invoice;
• where the learner is under 18, the name and contact details of the parent or guardian placing the order.

Please do not send us information you do not want us to have. In particular, do not send us medical records, immigration documents, financial statements, government identity numbers or institutional login credentials. We do not need them, we do not want them, and we will ask you to delete and resend a message that contains them.

3. Information collected automatically

Like almost every website, ours records certain technical information when you visit. That includes your IP address, browser type and version, device type, operating system, screen size, the pages you viewed, the time and date of the visit, and the site or search that referred you. This is collected through cookies and similar technologies, which are described in full in our Cookie Policy.

We use this information in aggregate, to understand which pages are read, where the site is slow and where visitors get stuck. We do not use it to build a marketing profile of you and we do not sell it.

4. Payment information

We do not collect, process or store full payment card numbers. Payments are handled by a third-party payment processor which is responsible for capturing and securing card data. What we receive back from that processor is a confirmation that a payment succeeded or failed, the amount, the currency, the date, the last four digits of the card and the billing name. That is all we keep.

5. Session recordings

We do not record live sessions by default. Where a recording would genuinely help you — for example, so you can review an explanation later — we will ask for your written consent first, and you may decline without it affecting the service. Where a recording is made with consent, it is stored securely, shared only with you, and deleted at your request or when it is no longer needed for the purpose it was made for. You may not record a session without our written consent, and we will not record one without yours.

6. Why we use your information

We use personal information only for purposes that are necessary or that you have agreed to:

• To respond to your enquiry. We cannot reply with a scope and a price without reading what you sent.
• To perform the contract. Scheduling sessions, preparing materials, writing plans, delivering files and answering your questions.
• To take payment. Issuing invoices and confirming that they were paid.
• To keep proper records. Tax, accounting and audit obligations require us to retain invoices and correspondence.
• To improve the service. Understanding, in aggregate, which parts of the website and which service formats work and which do not.
• To protect the service. Detecting fraud, abuse, misuse and breaches of our Acceptable Use Policy.
• To comply with the law and to establish, exercise or defend legal claims.

Where the law we are subject to requires a legal basis, we rely on the performance of a contract with you, our legitimate interest in operating and protecting a small education business, compliance with a legal obligation, and your consent where consent is the appropriate basis — for example for non-essential cookies or for recording a session.

7. We do not sell your information

We do not sell personal information. We do not share it with data brokers. We do not rent our client list, and we do not disclose the fact that you are a client to anyone who asks.

8. Who we share information with

We share personal information only with the service providers we need in order to run the business, and only to the extent they need it:

• Hosting and commerce infrastructure — the platform that serves this website and stores order records.
• Payment processors — to take payment and issue refunds.
• Video conferencing providers — to run live sessions.
• Email and file delivery providers — to send you correspondence and deliverables.
• Analytics providers — to measure site usage, where you have accepted analytics cookies.
• Professional advisers — accountants and lawyers, under a duty of confidentiality.

We may also disclose information where we are legally required to, where it is necessary to establish or defend a legal claim, or where there is a serious risk to someone's safety. If the business is ever transferred, client records may transfer with it, and you would be told.

9. International transfers

We are based in the United States and our records are held there. Some of the providers listed above may process data in other countries. Where information is transferred out of the jurisdiction in which it was collected, we rely on the safeguards those providers put in place, including standard contractual clauses where they apply.

10. How long we keep information

• Enquiries that do not become orders: up to 12 months, then deleted.
• Client correspondence and deliverables: for the duration of the engagement and for 24 months afterwards, so we can answer follow-up questions and honour our licence obligations.
• Invoices and payment records: for at least seven years, because tax and accounting law requires it.
• Session recordings made with consent: deleted on request, or within 90 days of the session, whichever comes first.
• Website analytics: retained in aggregated form only.

11. Security

We use access controls, encrypted transport, reputable providers and the principle of collecting as little as possible. No system is perfectly secure and we will not pretend otherwise. If a breach occurs that is likely to affect you, we will tell you and the relevant authority without undue delay, describe what happened and tell you what to do about it.

12. Learners under 18

Services for a learner under 18 are ordered by a parent or legal guardian, who provides consent for the engagement. We collect the minimum information necessary to deliver the sessions or materials, we do not send marketing communications to minors, and we act on a guardian's request to access or delete a minor's information. We do not knowingly collect information from children under 13 through this website. If you believe we have, contact us and it will be deleted.

13. Your rights

Subject to the law that applies to you, you may ask us to:

• tell you what personal information we hold about you and provide a copy;
• correct information that is inaccurate or incomplete;
• delete information we no longer have a lawful reason to keep;
• restrict or object to certain processing;
• provide your information in a portable, machine-readable format;
• withdraw consent you previously gave, without affecting what was done before you withdrew it.

If you are a California resident, you additionally have the right to know what personal information is collected, used and disclosed; the right to delete it; the right to correct it; the right to opt out of any sale or sharing of it, noting that we do not sell or share personal information as those terms are defined by California law; and the right not to be discriminated against for exercising any of these rights.

To exercise any right, contact us using the details at the end of this page. We will verify that the request comes from you before acting on it, and we will respond within the period the applicable law requires. Exercising these rights is free.

14. Cookies

This website uses cookies and similar technologies. What they are, which categories we use, how long they last and how to switch them off are all set out in the Cookie Policy, which is linked from the footer of every page.

15. Do Not Track

Browsers vary in how they send Do Not Track signals and there is no agreed standard for how a website should respond. We do not use tracking that follows you across other websites, so there is nothing to disable in that respect.

16. Changes to this policy

We update this policy when our practices, our providers or the law change. The date at the top of the page tells you when the current version took effect. Material changes will be made prominent on the website. Continuing to use the site after a change means you accept the updated policy.

17. Contact

Privacy questions, access requests and complaints should be sent to the details below, which are provided as plain text.