Accessibility Statement

1. Our commitment

We are committed to making this website and our education support services accessible to people with disabilities, including people who use screen readers, keyboard-only navigation, magnification, speech input, captions or reduced-motion settings. Accessibility is treated as part of building the site, not as a feature to be added later if there is time.

2. The standard we work to

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines are the recognised international reference for making web content perceivable, operable, understandable and robust.

3. What we have done

Concretely, on this website:

• Semantic structure. Pages use real headings, lists, landmarks and form labels, so a screen reader can convey the structure rather than a wall of text.
• Keyboard operation. Every interactive element — navigation, accordions, the contact modal, form fields, buttons — can be reached and operated with a keyboard alone. The modal traps focus while it is open, closes on the Escape key, and returns focus to the button that opened it.
• Visible focus. A clear focus indicator is shown on every interactive element, including on dark backgrounds where a default outline would disappear.
• Colour contrast. Text and interface colours are chosen to meet the AA contrast ratio, and colour is never the only way information is conveyed.
• Reduced motion. The site respects the operating system setting for reduced motion. Where that setting is on, the scrolling hero animation and the moving testimonial rows stop, and the testimonials become a static, readable grid.
• Text alternatives. Meaningful images carry alternative text; decorative illustrations and icons are hidden from assistive technology so they do not add noise.
• Responsive layout. Content reflows down to small screens and to 200 percent zoom without loss of content or horizontal scrolling.
• Forms that explain themselves. Every field has a visible label, the send button states plainly why it is disabled, and errors are announced rather than shown only in colour.

4. Conformance status

We consider this website to be partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that most of the content meets the standard and that we know of specific areas that do not yet. We would rather tell you that than claim full conformance we have not independently verified.

5. Known limitations

The following are known and are being worked on:

• Third-party components. The checkout, the payment interface and the video conferencing platform are supplied by third parties. We choose providers who take accessibility seriously, but we do not control their code and cannot guarantee their conformance.
• Older delivered documents. Some learning materials produced before this statement was written may not be fully tagged for screen readers. Any document can be re-issued in an accessible format on request, at no charge.
• Complex diagrams. A small number of illustrations convey structure that is hard to reduce to a short text alternative. Where you need one described, ask and we will describe it properly.

6. Accessibility of the services themselves

The website is only part of it. On request, and at no extra cost, we will:

• supply learning materials in an alternative format — larger type, plain text, high contrast, or a screen-reader-friendly document rather than a fixed-layout file;
• provide session notes in writing afterwards, so nothing depends on remembering what was said;
• enable live captions where the video platform supports them;
• agree a slower pace, more frequent breaks or a shorter, more frequent session pattern;
• work with an assistant, interpreter or support worker whom you bring to a session.

You do not need to disclose a diagnosis to ask for any of this, and you will not be asked to provide evidence. Tell us what would help and we will arrange it.

7. Assistive technology

The site is built with standard, semantic HTML and is intended to work with current versions of common screen readers and browsers on desktop and mobile. Because assistive technology and browsers update independently of us, we test regularly and fix problems as they appear rather than certifying a fixed list of combinations.

8. Feedback: tell us what is broken

If you hit a barrier on this website, or you cannot use a service in the way it is delivered, tell us. It is the fastest route to a fix, and it is genuinely useful to us.

Please include, if you can: the page or the service, what you were trying to do, what happened instead, the browser and assistive technology you were using, and how we can reach you. We acknowledge accessibility reports within two business days and aim to give a substantive response — a fix, a workaround, or a timeline — within five business days.

9. If our response is not good enough

If you are not satisfied with how we handled an accessibility report, say so in writing and ask for it to be escalated. It will be reviewed again by someone who was not involved the first time, and you will receive a written outcome. You retain any right you have to raise the matter with the relevant authority or enforcement body in your jurisdiction.

10. How this statement was prepared

This statement was prepared on the basis of a self-evaluation carried out by Junetra Study, combining automated testing, manual keyboard testing, screen reader spot checks and contrast measurement. It has not yet been assessed by an independent third party. Where an independent audit is carried out in the future, this page will say so and will report what it found.

11. Review

We review this statement at least once a year, and whenever the website changes materially. The date at the top of this page shows when the current version took effect.

12. Contact

Accessibility reports, requests for an alternative format and escalations should be sent to the details below, which are provided as plain text.